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Customer Comments

We periodically request feedback concerning our service and commonly hear back from our car rental customers without even making a request. Here are a few of the comments we have received in over the years.

We also periodically publish articles and reviews of activities in the Hawaiian Islands. We appreciate suggestions for topics or comments on our current collection of rental car articles.

Contact us to submit your rental car comments.


I heard about your car hire service from a neighbor who recently visitied the Island of Oahu. As she noted, the companies are national brands, like Avis, Budget, Thrifty, Dollar Etc. I took the time to compare Aloha Rents rates to websites such as Expedia and Travelocity. There was no comparison. Needless to say we received a great vehicle at an excellent price.

Aloha,
Alec T.


I contacted Aloha Rents on a whim to just see what sort of crazy rate they would quote me on a rental car for August in Kauai. I was very surprised when they came in a fair amount lower than the best rates I've been seeing on hotwire and the priceline bid report forums.

Our 6-day economy size rental was $160 for six days in August with no cancellation or change fees. The reservation is with Alamo. The second best rates that I found on other sites were slightly over $200.

RWK
FlyerTalk Post


Are you guys serious!!! I don't know how you did it, I'm a local on O'ahu, tried EVERYTHING. Hotwire bid, then Priceline, calling direct, all either didn't have a car at all or quoted me 30% higher than what you folks obtained for us. So unbelievable I had to call Alamo to confirm that it was not a hoax (sorry, first time user!) Anyway, thanks so much, MAHALO!!!

Derek
Sales Team Leader
Marriott Ko Olina


Our whole family thanks you. We were having a hard time finding transportation for Molokai. I'm not sure how your company aquired an affordable minivan for us at the airport. We stayed at the Wavecrest Resort and enjoyed amazing views of Lanai and Maui from our oceanfront unit. We'll certainly contact you next time we visit Molokai.

The Aki Family


We chose "Best Rate" from Aloha Rents and we were very happy. The best deal at the time was an AvisRent-A-Car. Everything went smoothly and my wife and I were very happy. They had a nice selection of cars and the process went smoothly. The vehicle was in excellent working order.

Regards
Marq M.


Avis is the best car compay that I have ever used. I recently had a negative experience with their competitor, Hertz, that left me looking for a new rental car agency. I was so plesantly suprised when I found Aloha Rents!The quote I received was hard to believe. The Avis employees are professional, courtious, and even pleasant! The vehicle was super new and very clean.

Chemaine~


Just wanted to thank you guys for saving me nearly 50% over the cheapest internet rate I came across before finding your site....Any hotel sites like this out in Hawaii???

Thanks,

Michael


Thank you!

I'm not sure what we would have done without you. All of the large companies were fully booked. Somehow, you were able to get a car from Alamo, when we were not able to on their website. On top of that you offered a unbeatable rate.

Much Aloha,
Bobbie and Celia Jennings


Aloha Ron-

The rental was exactly what we needed. The mini-van held all of us and our luggage comfortably. We also posted our review at TripAdvisor for others to see. Have a great New Year.

Bill and Family


Kudos. We had a good experience in Waikiki. Picked-up our car at the airport in HNL. The Wiki Wiki Shuttle was quick and easy. The economy car we rented was only 23.40 per day. The favorite thing we did while we were there was snorkeling at Hanuama Bay. See you next time.

C.L.


We had to wait a few weeks for the Fall rates to be published before we were able to rent a car. But, when we did, we were happily surprised. Easy to communicate with and Ron answered our questions in short order. This ended up being better than renting directly from one of the major rental companies. Thanks!

Philippe


This is an FYI for those traveling in the Islands via cruise ship. We had so many different excursions to choose from. Instead of taking part we decided to rent a car at each individual port of call. We chose Thrifty and were happy with the vehicles and level of service. If you decide to opt out of the planned excursions be prepared for a short wait to get the shuttle at both ends of the journey. The other cruise passengers we spoke with had the same issues with the other agencies. Please note, the parking at Kahului Pier on the island of Maui was insufficient. We eventually decided to park our car in a nearby industrial area. Luckily we never had any problems.

Jerry L.


I picked up my car rental this morning. Renting an economical car is a nice option, as both of our vehicles are gas guzzlers. We planned on doing quite a bit of driving. It was perfect as I was curious if I would notice the difference at the pump. I DID. Which is amazing considering that gas is not cheap in Hawaii (Honolulu specifically). We'll get another economy vehicle next time we travel.

Chris


I just wanted to express my appreciation for a excellent end-to-end service from Aloha Rents. The vehicle from Alamo was clean, ran extremely well, and was exactly what you advertised. The service representative in Maui was very helpful too.

Anya~


Hello Robert,

So glad we picked-up a car at the airport. Even though family could have given us a ride. The only rental car place in Kailua-town is not easy to find. We were also able to take a horse-drawn carriage ride through Kailua-Kona while we were there. We would definitely rent from you again.

Sameer D.


Wow!!! That's all that I can think of to describe our experience with your company. My brother-in-law had first suggest I check your rates before booking with on of the large rental car compaines directly. I did! It was the same car, just for about 15.00 dollars per day less. See you next time.

Aloha, Lynn


Happy to tell you we had a fabulous time in Waikiki. The standard SUV was an excellent choice for our party of five. Passengers and bags fit in perfectly. The family is already planning our next trip (Summer 2008). I am thinking we will probably get the same vehicle. We appreciated all of your help and suggestions!

Cheers,
Walter K


We arrived by cruise ship in early Feb. The shore excursions offered by the cruise-line were overpriced. We met another couple on the ship and all decided to rent a car in Maui. Funny, we saw many of the same sights offered on one of the tours. It saved us about 65% by doing it ourselves. After a few days, we discovered that we could miss the meeting point on the ship and just go to shore and look for the numbered sign for the intended tour number. This would get us ahead of the crowds, this is all due to your advice before we left on our trip.

Thanks so much!

James D.


Aloha Rents! We just found your website on Trip Advisor while researching a trip to Kona. Check a few other places for cheaper rates but did not find anything better. We have two legs to our trip and were excited to find out you could help with our "Island Hopping" travels in Hawaii on the Big Island. In the end we ended up saving over $200- for a 7-day rental. Can't wait to arrive on the Big Island!
Ben :)


Hi- Just wanted you to know that we had an amazing trip from start to finish. Somehow we were given first class seats on the flight to and from the mainland. The two of us took it in stride. We also appreciated the sigtseeing tips you gave us for Maui. We enjoyed some nice country while on the Island due to your ideas. We're glad we made the decision to rent our car through you.
Sincerely Terry


What a deal!

The rental car was perfect. Four travelers with luggage which seemed to grow as we traveled. The car which we rented, a Chrysler Pacifica (a sporty minivan/station wagon) was just the car for our group. The gentleman at the Thrifty car rental counter explained that the rate I recieved through you was just a fraction of the typical rate for the holiday period we rented the vehicle for. Needless to say, we'll be in touch next Winter.

THX,
Steve G


We loved our trip,

We got an upgrade for 10- per day. So, we ended-up getting a Sebring Convertible for less than 40- per day. The Sebring also get better mileage than many of the other rentals, such as a Jeep etc. We enjoyed the large trunk also. Just remember the trunk is much smaller if you have the top down. A small tip. Although they can be corny, you should attend a Laua while you are in the Hawaiian islands.

LH


Hi-
Our preference was a full-size 4 door sedan. Your quote explained that there was an even better deal for the next step-up. In fact, the quote was less than the full-size vehicle. We were happy to get a red car as requested. Our trip to Kahului, Maui was very enjoyable.

We'll be in touch next Fall!

Thanks-
Rob


Aloha
We needed a last minute reservations for an unexpected trip to the Kona Coast. The process went smoothly and we are very happy with our deal. Surprise! It was a lower rate than posted on your website.

Thanks again.
Mark & Kara


Hi Robert-
I'm a very careful consumer. I always shop around when I plan our trips so we can get the most out of our vacation dollars. This was our third trip to Kaui, Hawaii, and the two previous times we reserved our rental car through our travel agent back home, who found some low rates for us, but the cars we rented were pretty small. I've always thought it would be fun to drive around the island in a Jeep, and when I found Aloharents.com I was amazed to find a rate for a Jeep that was even lower than my the rate quoted by my travel agent.
Thanks
The Alisons


Robert,

Our quick trip to Honolulu was terrific. Thanks for getting us a red jeep as originally requested. The weather was perfect and we enjoyed having the top down for our entire stay. We'll use your service next time we visit the Hawaiian Islands.

Mahalo Nui Loa
Steven H.


Close Call,
While on holiday in Maui I ran into a problem. I had misplaced my reservation and could not recall which company I had reserved with. The rates for walk-up were out of this world. I quickly pulled my laptop out, got online, and reserved a car through AlohaRents. I ended up saving over $80.00 for the few quick minutes it took to reserve my car.
RC in San Diego


Hi-
Maui was wonderful. Our family rented a minivan and it was more than enough room for the 5 of us. Although, we did more relaxing than driving. Will pass your information along.

Erin ;)


Hello-
We had a great visit on the Kona coast and enjoyed our Wrangler rental. The jeep ended up being a good choice and we popped the top down for 3 days of our visit. We have already recommended your business to my wife's sister and her partner, who are headed to the islands (Oahu) this Winter.

Take care-
Mike


Excellent Deal
I appreciated your help in arranging a virtual fleet of cars for Maui. I did not wwant to be the one out of our group to take care of this task. Your team made the entire process quick and affordable. I have already told others at our university about our service.
Shawn


Aloha,

We just returned from our recent vacation to Maui, HI. The SUV we rented was perfect for our family of four. My husband enjoyed driving us on the road to Hana and I appreciated being able to sit up high and see out the window. This is our third time renting from your company. We also appreciated the fact that I could drive the car at no extra charge. Although I never did get behind the wheel, the option was there. We plan on going to Kauai (Poipu Beach area) next year and intend on renting a Cherokee again.

Thanks,
Judith M


Aloha Rents,
Overall, our Hawaii car rental experience was a positive one. We really enjoyed having a convertible, a Chrysler Sebring, to tour the island with. Driving around with the top down and the warm ocean breezes in my hair as my husband and I experienced the sights and sounds of Maui all around us was so fun! Truly a memorable experience.

Mahalo again,
Janice and Michael


Dear Robert
I can definitely recommend reserving your next rental through Aloharents.com. I rented a little red Jeep on Oahu that I drove around in for a week. I had a blast! I never did put the top up, I was sure not to leave any of my things in the Jeep when I was away from it.

Best Regards,
Bill


Aloha Rob-
Well, aside from getting us lost a couple of times, our Dodge Caravan was the perfect vehicle for hauling our family all over the Big Island of Hawaii. We got a really helpful clerk when we picked up the van at the Kona airport, although there wasn't really a lot for him to do since most of our information was already in their computer system from when we made our reservation online. We'll certainly rent from you guys again, although next time I'm going to buy a map of the island!
Mahalo,
Colin and Family!


Hi! I just returned from a week in Kauai, and I used your service for my car rental. . . and every thing worked out just fine. I did lots of comparisons prior to booking, and they offered the best deal. My reservation was with Thrifty, and any emails, etc., were handled promptly. I would definitely use them again.

If you really want to enjoy sightseeing in Kauai, be sure you rent something that you can put the top down on. I know that's not really feasible if you have more than 4 people, but if you can manage it, you've got to do it! It's just that the weather over there is so nice, driving a convertible only adds to your enjoyment!
Thank you for everything-
Chris & Kit

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Please send us your comments after returning from your travels in the Hawaiian Islands. Let us know when you took your trip and some of the experiences you had with your Hawaii rental car.

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