Questions and Answers

Questions and Answers2023-01-24T01:25:28+00:00

As your booking agent, Aloha Rents will request quotes from our six (or more, depending on location) major, national car rental companies. These quotes will factor in the information you provide on our Rental Form page.

We are able to offer low, corporate rates, not offered to individual renters, nor available through most other booking agencies. Our goal is to see that you rent the right car at the lowest possible price.

Why is my rental confirmation email important?2020-10-30T23:40:55+00:00

The confirmation will provide you with all charges, including all govt. imposed taxes and fees, you can expect to pay for your rental car. It will let you know your rental is guaranteed.

Why didn’t I get my email confirmation?2020-10-30T23:40:27+00:00

Spam filters can catch the confirmation and treat it as spam. If your email program or provider maintains a folder with email that has been filtered, you might find the message has been routed there.

Why are young drivers charged more for renting a car?2021-07-22T03:49:05+00:00
Unfortunately, young drivers under 25 years old (drivers between 20 and 24) are viewed as having an increased accident risk. Luckily, we offer discounted rates for young drivers. It’s an unfair assumption and a generalization made by car rental agencies. In addition, most rental companies won’t rent to drivers under 20 years old.
Why are the taxes and any additional fees (government fees or taxes) not fixed?2023-01-19T00:38:57+00:00

Taxes can vary by location and certain taxes are location specific. Your emailed paperwork will include all charges associated with the rental you requested. If the State of Hawaii or a specific county makes a tax rate change after you make a reservation but before your arrival, your reservation will be adjusted. This is rare but has happened in the past.

What’s different about the cars you rent?2023-01-19T00:41:53+00:00

The vehicles are the same shiny ones the rental company makes available to their regular customers, albeit at a higher price.

What should I do in case of a driving emergency?2020-10-30T23:45:16+00:00

Your rental company will provide Emergency Roadside Assistance. Their contact number will be included in your rental agreement.

What if the underage driver is your is an additional driver, spouse, domestic partner?2020-11-02T23:57:53+00:00
With at least two of our partners, Avis and Budget, the additional driver fee is often waived.
What if my travel dates begin in the “Regular” rate timeframe and end in the “Summer” rate period?2020-10-30T23:45:50+00:00

The rate is fully dictated by the pick-up date. Your pick-up date of June 11th is still in low season. Thus, you will pay the lower rate for your entire trip.

What if I need to cancel my reservation?2023-03-05T14:13:44+00:00

Not a problem. We respectfully request that you follow the cancel link in your confirmation email or contact us via email.  There are never any cancellation penalties.

What documents and information will I need to carry when I pick up the vehicle?2020-10-30T23:42:25+00:00

All rental companies require each driver to show a valid driver’s license at their rental desk. A major credit or debit card is also required to rent a car. You will find more information online at your rental company’s site.

My visit to the islands will include travel to 3 islands in 7 days. I will need a rental car for each island. Do you offer a weekly discount for multiple-island rentals?2020-10-30T23:37:59+00:00

Unfortunately, due to industry-wide policy, none of our rental partners offers a multiple-island discount. Each island’s reservation will be considered an individual, separate rental. When you stay 5 or more days at one of those destinations, we will happily offer our weekly discount for that rental.

Must I fill out a new form for each car I’m renting during my stay in Hawaii?2023-01-19T00:49:32+00:00

Whether you need several cars at one location or plan to island-hop, we ask you to fill out our short form to rent additional cars.

I’m visiting the U.S. Will I need to obtain any additional license’s to rent a car in Hawaii?2020-10-30T23:42:51+00:00

No. An International Driving License is not required. We suggest you check online at your rental Company site for more information about international driving requirements. You may be asked to show your passport at the rental desk.

Is there a small extra charge for young drivers renting a car?2020-11-24T22:56:25+00:00
Yes, big brands can add a surcharge of $20-$30 per day. We pressed for and received a discounted $8 per day fee for our customers.
Is my online reservation guaranteed?2020-10-30T23:39:43+00:00

Yes!  Although we require no deposit or credit information, your reservation is guaranteed.  Once booked, your email reservation confirmation will arrive shortly.

Is it easy to remove the top on a convertible car rental?2021-03-22T14:57:54+00:00

The convertibles tops are automatic and simple to operate.  There is a handle/latch on the roof that locks/unlocks the roof and a button that operates the up and down of the roof.  Turn the handle, hold the button, that’s it.

I contacted a major rental car company and was told they had no cars for my travel dates, yet I can rent one of their vehicles from you. Why?2020-10-30T23:34:23+00:00

The very company (Thrifty, Enterprise, Payless, Dollar, National, Hertz, Avis, Advantage etc.) you contacted was kind enough to set aside a large number of cars for us. They honor their commitment to us in exchange for our handling online rental details for them.

How old does one need to be to rent a car or SUV on Maui, Hawaii, Honolulu, Oahu, Kauai or Kona on the Big Island of Hawaii?2020-11-02T23:54:54+00:00
You can rent a car if you are between the ages of 20 to 24 years old (under 25).


How much does it cost to rent a car in Hawaii?2020-11-09T22:33:47+00:00

The average rental car price in Hawaii is $36 per day.

How much does it cost to rent a car for one week in Hawaii?2020-11-09T22:33:16+00:00

The average rental car in Hawaii costs $252 per week ($36 per day).

How can you save me money?2023-01-19T00:52:29+00:00

As your booking agent, Aloha Rents Hawaii Car Rental generates quotes from our multiple national car rental companies. These quotes will factor in the information you provide in our Hawaii car rental search tool. We can offer low corporate rates, not offered to individual renters, nor available through most other booking agencies. We hope you rent the right car at the cheapest possible price. We generate the lowest quote price for you, make an (easy to cancel) reservation, and send it to you via email.

Explain what the term “Young Driver” denotes?2023-01-19T00:54:04+00:00
The rental companies needed to describe this risk segment of their customers. Those between the age of 20 years old and under 25 years are considered young drivers.
Do young drivers pay more to rent a car?2020-11-04T01:55:37+00:00

Car rental companies require that all drivers must be 20 years of age or older. “Young drivers” fall between the ages of 20 and 24. We are able to book with rental companies that have reduced young driver fees.

Do you offer special Kama’aina, AAA, AARP or other special rates?2021-03-05T22:47:50+00:00

We can offer you a really great rate, but there is no need to use AARP, AAA or other memberships. We’ll also offer the same rates to your grandmother, your neighbor, your tennis buddy and the surfer from Hawaii who’s looking for a wave. There’s no need to ask us for a Kama’aina, AAA, AARP or Student rate. You’re getting our best rate.

Our negotiations with our rental car companies are what make our vehicles the lowest priced ones you’ll find on the Internet. We offer our rates to everyone, regardless of age, sex, income, race or hometown.

To obtain the lowest priced rental car from us simply search your intended location and dates on our Hawaii car rental search. Our reservation app will automatically display the company that offers you the most affordable car at the top of the page.

Do weekly, reduced rental rates begin on Day 7?2020-10-30T23:36:49+00:00

Hawaii rental cars can be kept in increments of days, weeks, or by months.
A day constitutes 24 hours.
A week is generally 5, 6, or 7 discounted days, with 1 to 2 days being free.
One month, varying by car rental company equals 28 to 31 days.
Rentals periods may be negotiated for a total of 11 months.

Try your best to return your vehicle as close to its return time as possible. Charges can be added if you return your car just 60 minutes late. And, returning your vehicle too early, generally, one day, can also bring surcharges.

Do I need car rental insurance?2023-01-19T00:58:54+00:00

Find out what your personal auto insurance and credit cards offer for rental car coverage, and then supplement what they don’t provide from a third party.

If you have personal car insurance with comprehensive and liability, most times, it will likely cover your rental car. Please call your insurance company to verify.

Need insurance? You have two distinct options if you want to purchase an auto insurance plan for your trip.

1) Pay over-priced car insurance at the car rental counter when you pick up your car.

2) Use a well-known third party to insure your rental car at a discounted rate.

Current requirements for infant and child safety seats in Hawaii?2020-10-30T23:46:25+00:00

Hawaii state law requires that all children under the age four be restrained in a federally approved child safety seat. The current law requires that children ages four through seven ride in a booster seat or car seat any time they are in a vehicle. The only exceptions are for children taller than 4’9″ or those riding in vehicles with lap-only seatbelts in rear seats.

Hawaii’s law advises that children who have outgrown harnessed car seats (those who weigh between 40 and 65 pounds) should use a booster seat until they fit an adult seatbelt properly. This typically occurs when a child is at least 4’9″ tall and weighs at least 80 pounds.

Can I reserve a car seat?2023-01-19T01:00:44+00:00

Unfortunately, the seats are only available on a first-come, first-serve basis. Which makes it challenging to plan a trip with children. Our partners have been doing it this way for as long as we can remember. We are not aware of any places that you can reserve child seats. If this information changes, we’ll update it here.

Can I request the color of my vehicle?2020-10-30T23:29:47+00:00

We are no longer able to request a specific color from our car rental partners. Thank you for your understanding.

Can I rent any additional equipment through you?2020-10-30T23:37:28+00:00

We are able to offer Child Safety Seats and GPS equipment.  All additional equipment is subject to availability and should be requested at the rental counter.

Can I rent a car with a Debit Card?2020-10-30T23:41:50+00:00

Yes! Unless you are under 25 yrs of age. Young drivers (20-24) must use a major credit card when picking up a rental car.

For drivers 25 yrs. and older, be sure your Debit Card shows the Visa or Mastercard logo on it. After obtaining a reservation, you can research more information online at your rental company’s site regarding credit and debit cards.

Can I drive my rental car off-road?2021-03-05T22:42:36+00:00

All national car rental companies limit driving on a handful of rough, island roads. You’ll be happy to know that few roads in the Hawaiian Islands are restricted. When you pick up your vehicle you’ll receive a map with these regulated areas clearly marked.

Can I add additional drivers without paying more?2023-01-19T01:02:06+00:00

Yes— at most times of the year! Just look for this offer as you search our website.

Are there any rules regarding locals who want to rent a car?2021-07-22T03:52:29+00:00

Local renters are subject to varying vendor rules for renting vehicles. Some rental companies will not rent vehicles from their airport locations without proof of a return airline ticket, or proof of a cruise ship ticket that coincides with the rental. At off-airport locations, locals may be asked for at least 2 additional forms of identification that may include proof of your address, they may need to be a certain age (possibly 25 years or older). Some exceptions may apply, and it is important to read the fine details as you book your vehicle.

Are drivers age 20, 21, 22, 23, and 24 limited to the make and model or type of car class they want to rent?2020-11-02T23:56:55+00:00
Renters under 25 (20-24) can rent from a wide variety of car classes, from compact cars to SUVs.
Am I required to purchase auto insurance when I rent my vehicle?2023-01-19T01:03:26+00:00

Quick answer. No. Before you leave home, check with your auto insurance agent to determine if you carry adequate rental car insurance.  If you do, any further insurance purchases will be your choice.  For specific insurance requirements, refer to your rental company’s website.

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