Questions and Answers

Questions and Answers2023-05-03T22:00:26+00:00

As your booking agent, Aloha Rents serves quotes from our seven (or more, depending on location) major, national car rental companies. The rates you see factor in the information you provide when you search for car rentals in Hawaii.

We are able to offer low corporate rates, not provided to individual renters, nor available through most other booking agencies. We aim to see that you rent the right car at the lowest possible price.

Why is my rental confirmation email important?2023-05-19T22:29:52+00:00

The confirmation email will provide you with all charges, including govt. imposed taxes and fees, you can expect to pay for your rental car. It will also let you know your rental is guaranteed. There is also a link to cancel your reservation (no penalties.)

Why Go Electric in Hawaii?2023-07-12T00:06:37+00:00

Choosing an electric vehicle for your Hawaiian journey is not just a choice; it’s a statement. You’re choosing lower fuel costs, a smaller carbon footprint, and embracing the abundant charging infrastructure across the state. It’s a win-win for you and the beautiful Hawaiian environment.

Why didn’t I get my email confirmation?2023-05-03T20:42:07+00:00

Spam filters can catch the confirmation and treat it as spam. If your email program or provider maintains a folder with email that has been filtered, you might find the message has been routed there. Contact us if you need assistance.

Why are young drivers charged more for renting a car?2023-05-19T03:51:24+00:00
Unfortunately, young drivers under 25 years old (drivers between 20 and 24) are viewed as having an increased accident risk. Luckily, we offer discounted rates for young drivers. It’s an unfair assumption and a generalization made by car rental agencies. In addition, most rental companies won’t rent to drivers under 20 years old.
Why are the taxes and any additional fees (government fees or taxes) not fixed?2023-01-19T00:38:57+00:00

Taxes can vary by location and certain taxes are location specific. Your emailed paperwork will include all charges associated with the rental you requested. If the State of Hawaii or a specific county makes a tax rate change after you make a reservation but before your arrival, your reservation will be adjusted. This is rare but has happened in the past.

What’s different about the cars you rent?2023-05-03T20:46:22+00:00

The vehicles are the same shiny ones the rental company makes available to their regular customers, albeit at a lower price from Aloha Rents.

What should I do in case of a driving emergency?2023-05-19T16:56:25+00:00

Your rental company will provide Emergency Roadside Assistance. Their contact number will be included in your rental agreement.

What if the underage driver is your is an additional driver, spouse, domestic partner?2023-05-19T03:54:00+00:00
With at least two of our partners, Avis and Budget, the additional driver fee is often waived.
What if my travel dates begin in the “Regular” rate timeframe and end in the “Summer” rate period?2023-05-19T16:55:11+00:00

The rate is fully dictated by the pick-up date. An Example pick-up date of June 11th is still in low season. Thus, you will pay the lower rate for your entire trip.

What if I need to cancel my reservation?2023-05-19T22:28:15+00:00

Not a problem. We respectfully request that you follow the cancel link in your confirmation email or contact us via email.  There are never any cancellation penalties.

What documents and information will I need to carry when I pick up the vehicle?2023-05-19T17:40:20+00:00

All rental companies require each driver to show a valid driver’s license at their rental desk. A major credit or debit card is also required to rent a car. You will find more information online at your rental company’s site.

The Cost of Going Electric in Hawaii2023-07-12T00:10:48+00:00

Renting an electric vehicle in Hawaii might vary in cost, depending on factors like the rental company, vehicle type, and rental duration. While electric vehicles might be slightly pricier than their gasoline counterparts, the savings on fuel costs can balance the scales.

Renting an Electric Vehicle with Aloha Rents2023-07-12T00:10:39+00:00

Ready to go electric? All you need is a valid driver’s license, a credit card in your name, and proof of insurance. We might have a minimum age requirement for renters, and additional fees may apply for extra drivers or optional services. But don’t worry, we’ll guide you through the process.

My visit to the islands will include travel to 3 islands in 7 days. I will need a rental car for each island. Do you offer a weekly discount for multiple-island rentals?2020-10-30T23:37:59+00:00

Unfortunately, due to industry-wide policy, none of our rental partners offers a multiple-island discount. Each island’s reservation will be considered an individual, separate rental. When you stay 5 or more days at one of those destinations, we will happily offer our weekly discount for that rental.

Must I fill out a new form for each car I’m renting during my stay in Hawaii?2023-01-19T00:49:32+00:00

Whether you need several cars at one location or plan to island-hop, we ask you to fill out our short form to rent additional cars.

I’m visiting the U.S. Will I need to obtain any additional license’s to rent a car in Hawaii?2023-05-19T17:38:33+00:00

No. An International Driving License is not required. We suggest you check online at your rental company site for more information about international driving requirements. You may be asked to show your passport at the rental desk.

Is there a small extra charge for young drivers renting a car?2023-05-19T04:02:50+00:00
Yes, big brands can add a surcharge of $20-$30 per day. We pressed for and received a discounted $8 per day fee for our customers.
Is my online reservation guaranteed?2020-10-30T23:39:43+00:00

Yes!  Although we require no deposit or credit information, your reservation is guaranteed.  Once booked, your email reservation confirmation will arrive shortly.

Is it necessary to rent a car in Hawaii?2023-07-11T00:03:26+00:00

Is it best to rent a car in Hawaii? It offers unparalleled flexibility and independence, allowing you to reach remote locations that public transportation may not cover. With the convenience of picking up your vehicle upon airport arrival, you can save time, avoid the hassle of carrying luggage on public transport, and easily explore Oahu, Maui, Kauai, or the Big Island.

Is it easy to remove the top on a convertible car rental?2023-05-19T03:49:23+00:00

The convertibles tops are automatic and simple to operate.  There is a handle/latch on the roof that locks/unlocks the roof and a button that operates the up and down of the roof.  Turn the handle, hold the button, that’s it.

Is it better to rent a compact or economy car?2023-05-19T03:44:39+00:00

Choosing between a compact or economy car rental depends on your budget, travel needs, and personal preferences. Economy cars are a bit smaller and more fuel-efficient, while compact cars offer more space and comfort. Ultimately, comparing options and pricing from our vehicle rental companies can help you find the best deal for your needs.

I contacted a major rental car company and was told they had no cars for my travel dates, yet I can rent one of their vehicles from you. Why?2020-10-30T23:34:23+00:00

The very company (Thrifty, Enterprise, Payless, Dollar, National, Hertz, Avis, Advantage etc.) you contacted was kind enough to set aside a large number of cars for us. They honor their commitment to us in exchange for our handling online rental details for them.

How old does one need to be to rent a car or SUV on Maui, Hawaii, Honolulu, Oahu, Kauai or Kona on the Big Island of Hawaii?2023-05-19T16:50:16+00:00
You can rent a car if you are between the ages of 20 to 24 years old (under 25).


How much does it cost to rent a car in Hawaii?2023-05-19T03:50:42+00:00

The average rental car price in Hawaii is $30 per day.

How much does it cost to rent a car for one week in Hawaii?2023-05-19T03:50:00+00:00

The average rental car in Hawaii costs $210 per week ($30 per day). An economy rental car is typically one of the best options for most travelers.

How can you save me money?2023-05-03T21:53:22+00:00

As your booking agent, Aloha Rents Cars in Hawaii generates quotes from our multiple national car rental companies. These quotes will factor in the information you provide in our Hawaii car rental search tool. We can offer low corporate rates, not offered to individual renters, nor available through most other booking agencies. We hope you rent the right car at the cheapest possible price. We generate the lowest quote price for you, make an (easy to cancel) reservation, and send it to you via email.

Explain what the term “Young Driver” denotes?2023-05-19T04:00:41+00:00
The rental companies needed to describe this risk segment of their customers. Those between the age of 20 years old and under 25 years are considered young drivers.
Embark on an Electric Road Trip in Hawaii2023-07-12T00:08:05+00:00

Dreaming of a Hawaiian road trip? With an electric vehicle, it’s more than possible. Just remember to plan your route to include charging stations. And while some rental companies might have restrictions, at Aloha Rents, we believe in the freedom to explore. Just check with us if you have any questions.

Driving Electric in Hawaii: What You Need to Know2023-07-12T00:10:30+00:00

Driving an electric vehicle in Hawaii is just like driving any other vehicle. You’ll need to adhere to local traffic laws and safety regulations. And when it comes to charging, we encourage you to follow charging etiquette to ensure everyone gets a fair chance to charge up.

Do young drivers pay more to rent a car?2023-06-30T21:27:18+00:00

Car rental companies require that all drivers must be 20 years of age or older. “Young drivers” fall between the ages of 20 and 24. We can book with rental companies that have reduced young driver fees. Typically, the charge is only $8- day.

Do you rent cars for persons with disabilities in Hawaii?2023-08-24T14:39:05+00:00

Yes, Aloha Rents offers car rentals tailored for persons with disabilities, providing specialized equipment like Hand Controls and Spinner Knobs. They collaborate with leading car rental brands, ensuring accessibility features such as swivel seats and transfer boards to facilitate smoother transitions for individuals between their wheelchairs and the vehicle seats.

Do you offer special Kama’aina, AAA, AARP or other special rates?2023-05-19T16:51:30+00:00

We can offer you a really great rate, but there is no need to use AARP, AAA, or other memberships. We’ll also offer the same rates to your grandmother, your neighbor, your tennis buddy and the surfer from Hawaii who’s looking for a wave. There’s no need to ask us for a Kama’aina, AAA, AARP, or Student rate. You’re getting our best rate.

Our negotiations with our rental car companies make our vehicles the lowest-priced ones you’ll find on the Internet. We offer our rates to everyone, regardless of age, sex, income, race or hometown.

To obtain the lowest-priced rental car from us, search your intended location and dates on our Hawaii car rental search. Our reservation app will automatically display the company that offers you the most affordable car at the top of the results page.

Do weekly, reduced rental rates begin on Day 7?2020-10-30T23:36:49+00:00

Hawaii rental cars can be kept in increments of days, weeks, or by months.
A day constitutes 24 hours.
A week is generally 5, 6, or 7 discounted days, with 1 to 2 days being free.
One month, varying by car rental company equals 28 to 31 days.
Rentals periods may be negotiated for a total of 11 months.

Try your best to return your vehicle as close to its return time as possible. Charges can be added if you return your car just 60 minutes late. And, returning your vehicle too early, generally, one day, can also bring surcharges.

Do I need car rental insurance?2023-01-19T00:58:54+00:00

Find out what your personal auto insurance and credit cards offer for rental car coverage, and then supplement what they don’t provide from a third party.

If you have personal car insurance with comprehensive and liability, most times, it will likely cover your rental car. Please call your insurance company to verify.

Need insurance? You have two distinct options if you want to purchase an auto insurance plan for your trip.

1) Pay over-priced car insurance at the car rental counter when you pick up your car.

2) Use a well-known third party to insure your rental car at a discounted rate.

Current requirements for infant and child safety seats in Hawaii?2023-05-19T16:52:44+00:00

Hawaii state law requires that all children under the age four be restrained in a federally approved child safety seat. The current law requires that children ages four through seven ride in a booster seat or car seat any time they are in a vehicle. The only exceptions are for children taller than 4’9″ or those riding in vehicles with lap-only seatbelts in rear seats.

Hawaii’s law advises that children who have outgrown harnessed car seats (those who weigh between 40 and 65 pounds) should use a booster seat until they fit an adult seatbelt properly. This typically occurs when a child is at least 4’9″ tall and weighs at least 80 pounds.

Charging Your Electric Vehicle in Hawaii2023-07-12T00:07:28+00:00

Worried about charging? Don’t be. Hawaii is equipped with numerous charging stations, conveniently located in major cities like Honolulu on Oahu, Maui, and Kona. Plus, many hotels and resorts offer charging facilities, making it easy for you to power up and keep exploring.

Can I reserve a car seat?2023-05-19T03:45:30+00:00

Unfortunately, the seats are only available on a first-come, first-serve basis. Which makes it challenging to plan a trip with children. Our partners have been doing it this way for as long as we can remember. We are not aware of any places that you can reserve child seats. If this information changes, we’ll update it here.

Can I request the color of my vehicle?2020-10-30T23:29:47+00:00

We are no longer able to request a specific color from our car rental partners. Thank you for your understanding.

Can I rent any additional equipment through you?2020-10-30T23:37:28+00:00

We are able to offer Child Safety Seats and GPS equipment.  All additional equipment is subject to availability and should be requested at the rental counter.

Can I rent a car with a Debit Card?2023-05-19T22:27:32+00:00

Yes! Unless you are under 25 yrs of age. Young drivers (20-24) must use a major credit card when picking up a rental car.

For drivers 25 yrs. and older, be sure your Debit Card shows the Visa or Mastercard logo on it. After obtaining a reservation, you can research more information online at your rental company’s site regarding credit and debit cards.

Can I drive my rental car off-road?2023-05-19T17:32:48+00:00

All national car rental companies limit driving on a handful of rough, island roads. You’ll be happy to know that few roads in the Hawaiian Islands are restricted. When you pick up your vehicle you’ll receive a map with these regulated areas clearly marked.

Can I add additional drivers without paying more?2023-05-03T21:58:41+00:00

Yes— at most times of the year! Just look for this offer as you search for cars and rates on our website.

Are there any rules regarding locals who want to rent a car?2023-05-19T03:48:33+00:00

Local renters are subject to varying vendor rules for renting vehicles. Some rental companies will not rent vehicles from their airport locations without proof of a return airline ticket, or proof of a cruise ship ticket that coincides with the rental. At off-airport locations, locals may be asked for at least 2 additional forms of identification that may include proof of your address, they may need to be a certain age (possibly 25 years or older). Some exceptions may apply, and it is important to read the fine details as you book your vehicle.

Are drivers age 20, 21, 22, 23, and 24 limited to the make and model or type of car class they want to rent?2023-05-19T03:57:04+00:00
Renters under 25 (20-24) can rent from a wide variety of car classes, from compact cars to SUVs.
Am I required to purchase auto insurance when I rent my vehicle?2023-05-19T17:35:53+00:00

Quick answer. No. Before you leave home, check with your auto insurance agent to determine if you carry adequate rental car insurance.  If you do, any further insurance purchases will be your choice.  For specific insurance requirements, refer to your rental company’s website.